Communication Ingerdients-Listening

Listening :
Listening is the process to understand the meaning of what others say.
Most Business People Spend Up To
80 % Of Their Working Hours Either:
* Listening OR
* Acting on What They Hear

Listening Problems:• Controlling the wandering mind
• Incorrectly decoding
• Resisting other people’s ideas
• Not showing interest

Listening Is Hard Work:1-You should listen to understand what is meant.
2- As you listen be careful not to interpret too quickly.
3-Control your impatience let the speaker finish.
4-Do not prepare your answer while you listen.
5-Show interest and alertness.
6-Do not interrupt.
7-Your purpose is the opposite of debater’s
8-In a particularly difficult discussion you may before give your answer sum up what you understand was meant by another speaker

Active Listening1-Identify main and supporting points.
2-Mentally outline while listening.
3-Focus on key words to retain supporting points.
4-Organize statements of several points into
Two-parts categories as pros and cons
Likes and dislikes, advantages and disadvantages
similarities and differences
5-Listen through common barriers maintain concentration
• Environmental related
I.e. Noise, interruption,
Physical discomfort
• Speaker related.
I.e. Delivery,accents,tone,
Disorganized, Rambling
• Subject related
I.e. Unfamiliar/Complex
• Listener related.
I.e Biases, Fatigue

Interactive Listening1-Ask question if :
A. Message is not clear
B. Message is not complete

2-Verify if :
A. Resulting commitment major
B. Risk of misinterpretation is high